YK 11 Privacy Policy — Your Data is Fully Protected

01 Introduction

YK 11 (yk11.ws) is fully committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, and protected while you use the YK 11 platform.

This Privacy Policy applies to all YK 11 services — including the website, mobile app, and any other digital platform. By using YK 11, you are deemed to have accepted this Privacy Policy.

We believe transparency is the foundation of trust. That's why this policy is written in clear, plain English — so you can easily understand how your information is being managed.

02 What Information We Collect

YK 11 only collects the information necessary to provide you with the best possible service. The types of data we collect are described below.

Personal Identification Information

• Name, date of birth, and gender.
• Mobile number and email address.
• Residential address.
• National ID (NID) or passport number (for KYC verification).

Financial Information

• Mobile banking number (bKash, Nagad, Rocket, etc.).
• Deposit and withdrawal history.
• Transaction reference number.

Technical Information

• IP address and device type.
• Browser type and operating system.
• Login times and session data.
• Cookie and tracking data.

Usage Information

• Betting history and preferred sports.
• Time spent on the platform and pages visited.
• Promotion and bonus usage information.

Data Type	Why We Collect It	Mandatory?
Name & Contact Information	Account Creation & Communication	Yes
NID / Passport	KYC Verification & Legal Compliance	Yes on Withdrawals
Mobile Banking Number	Transaction Processing	Yes
IP Address	Security & Fraud Prevention	Automatic
Betting History	Service Improvement & Personalization	Automatic

03 How Your Information Is Used

YK 11 uses your information solely for the purposes listed below. We never use your data for unnecessary or unethical purposes.

• Account Management: For creating, verifying, and managing your account.
• Transaction Processing: For managing deposits, withdrawals, and bonuses.
• Customer Support: To address your complaints and questions.
• Security Assurance: To prevent fraud, hacking, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulations in Bangladesh.
• Service Improvement: To personalize and improve your experience.
• Promotional Communications: To inform you of new offers and promotions, with your consent.

04 Data Retention & Expiry

How long your data is retained depends on the type of information and applicable legal requirements. YK 11 does not retain data beyond what is necessary.

Retention Period

• While your account is active: All account and transaction data is retained.
• After account closure: Financial records are retained for a minimum of 5 years (as required by law).
• KYC Documents: Retained for up to 7 years after verification.
• Support Contact: Retained for up to 2 years.
• Cookie Information: Up to 1 year maximum, though most session data is cleared at the end of each session.

Once the specified retention period ends, your data is securely deleted or anonymized.

05 Data Sharing Policy

YK 11 does not sell your personal information to any third party. However, data may be shared in the following limited circumstances.

Legitimate Grounds for Sharing Data

• Payment Processors: Necessary information is shared with mobile banking providers to process transactions.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a law enforcement authority.
• Technology Partners: Technology service providers required to operate the site may access limited data, but are bound by confidentiality agreements.
• Company Restructuring: In the event of a merger or acquisition, data may be transferred to the new entity, which will be required to honor this privacy policy.

06 Cookie Policy

YK 11 uses cookies to enhance your experience and ensure the site functions properly. Cookies are small data files stored in your browser.

Types of Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your language preference and site settings.
• Analytics Cookies: To analyze site usage and improve our services. These collect data anonymously.
• Marketing Cookies: To show you relevant promotions based on your preferences. You can opt out of these.

You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may affect access to certain site features.

07 Children's Privacy

YK 11 is an adults-only platform. Use by anyone under 18 is strictly prohibited. We do not knowingly collect data from minors.

If we are notified that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

08 Your Rights

As a YK 11 user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

• Right to Access: You can find out at any time what information YK 11 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Upon account closure, you may request deletion of your data (except where retention is required by law).
• Right to Restrict Processing: You may request that the use of your data be restricted under certain circumstances.
• Right to Opt Out of Promotional Communications: You can opt out of marketing messages at any time.
• Data Portability: You may request a copy of your personal data at any time.

To exercise any of the rights listed above support@yk11.wsEmail us at . We typically respond within 7 business days.

09 Security Measures

YK 11 uses industry-standard security technology to protect your data. Our security framework is multi-layered and regularly updated.

Technical Safeguards

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Firewall and intrusion detection systems.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• Automatic alerts for suspicious login attempts.

Administrative Safeguards

• Only authorized personnel can access user data.
• All staff are bound by confidentiality agreements.
• Data access logs are maintained and reviewed on a regular basis.

10 Privacy Policy Updates

YK 11 may update this Privacy Policy as needed. Any changes will be clearly announced on the website, and the "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, you may be notified directly via your registered mobile number or email. Continued use of YK 11 after any changes takes effect will be considered acceptance of the updated policy.

11 Get in Touch

Please contact us for any questions, complaints, or requests regarding this Privacy Policy. We are always ready to respond to your message promptly.

• Email: support@yk11.ws
• Response Time: Typically within 24–72 hours.
• Language: Support is available in Bengali and English.